Terms of Use

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation instructions are deemed to form part of the Terms and Conditions. All participants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information. 

The Promoter & Administrator: 

Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.  

Eligibility: 
  
1. This promotional offer is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) aged 18 or over, with the exception of employees of the Promoter, their immediate families, agents or anyone else professionally connected with this Promotion. 

2. No purchase is necessary to receive these coupons; however internet access is required and an active Facebook or Instagram account or search browser to visit the claim website. For more information on how to set up a Facebook account, visit https://www.facebook.com/help/188157731232424?helpref=topq. To set up an Instagram account, visit https://www.instagram.com/accounts/emailsignup/.  

Claiming a coupon: 

3. All coupons are subject to availability and whilst stocks last. 

4. Coupons are available from 00:00 01.01.24 to 23:59 30.09.24, or when the volumes of each coupon type listed below (375,000 total coupons) have been claimed, whichever comes sooner.  

5. To apply for a coupon leaflet, click on the promotional Social Media Facebook or Instagram posts or visit https://www.tena.co.uk/coupons-samples, enter your full name, email address and full postal address details into the form and click submit. There are multiple promotional ads, but only one coupon promotion. The Promoter maintains the right to close or change the status of the coupon promotion, should circumstances beyond its control occur. 

6. Any significant situation regarding stock or despatch details, if relevant, will be displayed on the site before the user is required to submit their details. All promotional ads will stop running if coupon leaflets have all been claimed. 

7. Maximum one request per household per coupon type. 

8. For each valid request, claimants will receive a coupon leaflet containing 1 x coupon for the relevant value and product type applied for, this will be delivered to the postal address submitted when completing the coupon request form. 

9. Please allow 10 working days from submitting your request for delivery of your coupon. 

10. If participants do not receive their coupon leaflet within 10 working days after submitting their request or have any queries, they can query this by completing the online contact form: https://www.tena.co.uk/contact-us  

11. It is the responsibility of the participant to provide their correct, up-to-date details at the time of the request for their coupon leaflet to be processed. The Promoter/The Administrator, nor its fulfilment agent can be held responsible for participants failing to supply accurate information which affects coupon fulfilment. 

12. The Promoter/The Administrator reserves the right to contact the claimant for any discrepancies with the details they have provided, for fulfilment purposes, if required.  

Using the coupon: 

13. Coupons sexpire 30.09.24 See individual coupon for full T&Cs for usage. Coupons are only redeemable in selected leading retailers in the UK. 

14. Coupons can be used only be used as part payment or full payment for the product(s) stipulated on the coupon, when the remaining balance is paid by the customer.  

15. Only one original coupon per transaction.  

16. Coupons are not redeemable for cash or transferable and their resale or auction is prohibited. Replacement coupons cannot be issued. Any unused coupons will be null and void upon the coupon expiry date – 30.09.24 

17. Coupons cannot be used online.  

18. Coupon must be presented at time of purchase, can only be used once and must be surrendered upon use.  

19. Coupons cannot be used on any product apart from those stated in these terms and conditions printed on the coupon. 

20. Photocopies, reprints, damaged, expired, altered or defaced coupons will not be accepted.  

21. Not to be used in conjunction with any other offer, promotion, discount or other coupon.  

22. No change given.  

23. All coupon requests must be made directly by the person requesting the offer. Coupons cannot be transferred to another person. 
  
24. The coupons available to claim during the promotional period are as follows: 

General: 

25. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to tamper with the operation of the Promotion, using multiple identities, using multiple email addresses, using a computer(s) to circumvent entry requirements by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using or any other automated means, or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the promoter to be disruptive. Bulk, trade, syndicates, consumer groups, agencies or third party or automated entries are not permitted and will be disqualified. Incomplete or illegible responses will be disqualified and will not be counted. 

26. The Promoter may refuse to award a coupon leaflet, or seek its recovery, in the event of an entrant's fraud, dishonesty or non-entitlement under these terms and conditions. 

27. The Promoter is not responsible or liable for: 

i.  Any submissions that are lost or delayed due to faulty, failed or erroneous electronic data transmissions. 
ii. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines satellites, servers, computers or providers utilised in any aspect of this Promotion causing delays or disruption. 
iii. Entries which are lost, delayed, corrupted, damaged, misdirected, or incomplete or cannot be delivered for any technical, delivery or other reason. Proof of submission will not be accepted as proof of receipt. 
iv. Inaccessibility or unavailability of the internet. 

28. In the event of exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the Promotion or these Terms and Conditions at any stage, for any reason, without notice, and without liability to you, or any third party, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment. 

29. The Promoter cannot accept any responsibility for any damage, loss, liabilities, injury, costs, expenses, or claims suffered by any person as a result of participating in this promotion except for any liability which cannot be excluded by law. The Promoter further disclaims liability for any injury or damage to you or any other person relating to the coupon. 

30. The Promoter reserves the right to substitute the offer, in part or whole, with an alternative of equal or greater value in the event of circumstances beyond its control. 

31. The decision of the Promoter shall be final and binding in all promotional matters and no correspondence will be entered into. 

32. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales, unless you live in another part of the UK, in which case your local courts will have jurisdiction. 

33. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect. 

34. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. You understand that you are providing information to the Promoter and not to the aforementioned. By entering the promotion, all participants agree to complete liability release for Facebook and Instagram. 

Data Protection: 

35. Any personal data relating to participants will be used solely in accordance with current data protection legislation and will be used solely in the administration of the coupon request. Personal data will be retained as long as necessary to provide participants with the coupon(s) requested and for a maximum of three months from promotion end date unless providing an active opt in. For the Promoter’s Privacy Policy, visit https://www.tena.co.uk/privacy-policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to dataprivacy@essity.com. By participating in the Promotion, you agree to the use of your personal data as described here. If you provide an active opt-in when completing the coupon claim form, Essity may contact you via email for marketing purposes. You can unsubscribe at any time by clicking on the “unsubscribe” button at the bottom of the email. Should you choose not to consent, this will not affect your participation in the promotion. 

Essity takes the privacy of its Users seriously. It is committed to safeguarding the privacy of its Users and that all persons whose personal data is processed by Essity shall at all times be confident that their privacy is respected, and that due care is taken regarding his or her personal data.  

Personal data, including data such as names and addresses which you provide to Essity, may be processed manually as well as by computers. 

Any visit to the Essity Sites may lead to registration of the IP address used for such access. Essity use IP addresses to measure the use of the Sites to help improve the site, to personalize the Experience to tailor relevant content and to optimize user Experience and determine frequency. 

The Promoter and Data Controller of this promotional campaign is Essity UK Ltd (Company No. 3226403) who’s registered office is situated at Southfields Road, Dunstable, LU6 3EJ.
Extended:
1.    18+. UK residents only. Internet access required. 

2.    Offer valid from 00:00 BST 16th March 2024 – until 23.59 BST 15th May 2024 or upon redemption of 40,000 cashback claims, whichever is sooner. Cashback requests must be submitted by 00:00 BST on 24th May 2024. 

3.    Cashback for x1 pack of participating TENA MEN pants or protector ranges up to £4.50 available. 

4.    THE CASHBACK MUST BE CLAIMED BY THE ORIGINAL PURCHASER ONLY. 

5.    Purchase necessary – applicants must retain their till receipt for proof of purchase as part of cashback redemption process. 

6.    Payment must be made by cash, cheque or card.  The use of loyalty points will invalidate the claim.

7.    Maximum one redemption up to £4.50 per person across the promotional period paid via BACS. 

8.    To redeem the offer, the applicant is required to purchase the product in any retail store and subsequently submit a cashback request. Online purchases are excluded. 

9.    Offer only available on specified participating products purchased from participating Tesco, Sainsbury’s, Asda, Morrisons, Co-op, Boots and Superdrug stores. Online purchases are excluded.  

10.    Participating products (subject to availability and whilst stocks last):
 

 
11.    The applicant will be required to respond to a Newspaper Campaign.  Additional information including full name, mobile phone number and email address will then be required to receive a unique URL sent via SMS.

12.    The applicant must then purchase x1 pack of TENA MEN pants or Protectors in-store during the promotional period to redeem the offer. 

13.    The applicant must then open the unique URL sent via SMS. Click “‘Get CashbackNow”, which will then show a unique ZPT code.  

14.    To make a claim the applicant is required to submit a photo of the till receipt with unique ZPT code clearly handwritten on to the receipt via the CashbackNow system.  

15.    The applicant is also required to confirm personal payment details to receive the cashback payment up to a maximum of £4.50.  For UK bank account transfer only - full name, sort code and account number. 

16.    The cashback request must be submitted within the expiry time frame of 10 days from receiving the SMS and by 24th May 2024. Maximum of 40,000 cashback redemptions available.  

17.    Payments will be managed the Promoter and Data Controller’s partner, Zappit [t/a Geo Offers Ltd] and will be made within 24 hours of receipt of valid details and the completion of any verification process, except on weekends and bank holidays, when they will be processed the next working day

18.    Only valid till receipts, clearly comprising of the following will be accepted;

1.    Your unique ZPT code clearly handwritten on to the receipt

2.    Participating product, x1 pack of TENA MEN pants or Protectors and associated price

3.    Date of transaction during the promotional period and prior to date of cashback request

19.    The Promoter reserves the right to refuse any uploaded till receipts which do not include the above and/or:

1.    Are out of focus/blurry

2.    Are old, out of date or fall outside of the stated promotional period

3.    Are not unique to the applicant.

20.    If the conditions are met, you can receive cashback for the item priced as reflected on the receipt of up to a maximum of £4.50 for x1 participating pack of MEN pants or protectors. If the product is bought and the purchase price paid falls below £4.50, the cashback amount will be reduced to reflect the purchase price paid. If the purchase price paid is greater than £4.50, the cashback amount will remain at £4.50.  

21.    The cashback payment cannot be divided and can only be accepted as it is granted.

22.    Each ZPT code is unique and can only be used once. Any attempts to enter the same code more than once will result in disqualification of cashback request and all such requests will be declared void. 

23.    Incomplete, illegible or misdirected cashback requests will not be accepted. Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for cashback requests delayed, incomplete or lost due to technical reasons or otherwise. The Promoter cannot be held responsible for applicants failing to supply accurate information which affects their cashback request. 

24.    Cashback requests (bulk or otherwise) made from trade, syndicates, consumer groups or third parties will not be accepted. If it becomes apparent that an applicant is reposting the same content multiple times or using a computer(s) to circumvent this or any other condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s cashback requests will be disqualified. 

25.    The Promoter reserves the right to verify all requests submitted and not to attribute the cashback refund in the event of abuse or fraud to these rules, without the applicant being able to assert any right against the Promoter. In the event of an unsuccessful cashback request, an SMS notification will be sent to the mobile number provided with the reason for rejection

26.    Only one redemption per person is allowed across the promotional period. Unique identity will be determined at the sole discretion of the Promoter and will include singular and collective checks on, but not limited to mobile number, email address and payment details. 

27.    The submission of a till receipt via photo upload is a pre-requisite of the cashback verification process as proof of purchase. This data will be held on file by Geo Offers Ltd and be made available to the Promoter as required for redemption validation and anonymised data analysis but will not be used for personalised marketing purposes.

28.    The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent participation. 

29.    If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

30.    The Promoter’s decision is final with regard to all promotional matters and no correspondence will be entered into.

31.    These terms and conditions and any issues or disputes which may arise out of or in connection with these terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Entrants hereby irrevocably submit to the exclusive jurisdiction of your local courts to settle any such dispute or issues. 

32.    For the rest, the privacy policy and “cookies” policy of the Promoter and Data Controller remains fully applicable: Essity Privacy Policy. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless consent has been given. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to [dataprivacy@essity.com]. By participating in the promotion, you agree to the use of your personal data as described here. 

33.    Neither the Promoter and / or third parties involved in the management of this promotion are responsible for invalid coupon and cashback requests and do not provide any warranty on the product.

34.    Errors in printing, spelling or composition and similar errors have no value and cannot be invoked as a remedy against the Promoter and / or third parties.
 
35.    No element of the offer or the management of which may be reproduced or published without the express prior written authorization of the Promoter.

36.    The Promoter reserves the right, in a reasonable manner and taking into account the circumstances, to adapt the rules of the offer and / or interrupt or stop the offer, without prior notification in the event of circumstances outside of their control.  If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to applicants in order to avoid undue disappointment. 

37.    Once you have purchased your product and redeemed your cashback, you will receive an SMS/text message to review the product and post your review on the brand website. Should you elect to provide a comment and/or feedback you consent to the use of the comment on TENA brand, or the retailer’s website without any compensation payable to you, into perpetuity and on a global scale including the right to use, reproduce, modify, adapt, publish and display a comment and/or feedback for any purpose in any media, without compensation, restriction on use, attribution or liability. Participants agree not to assert any moral rights in relation to such use where the moral rights in respect of the content are theirs to assert. By providing product feedback you are giving permission for the Promoter to upload your review onto the brand website and retailer site. Feedback is anonymous and optional.