We want to know what you think of our products. At TENA we publish reviews to give you as customer relevant and independent information from consumers using our products in everyday life.
We clearly indicate which reviews are posted by a consumer that has purchased the product from our web shop (verified buyer) or which reviews are posted by customers that ordered a free sample. Reviews that we could not verify will not have any badge. We do not pay for product reviews. Our ambition is to gather reviews that are authentic and therefore both positive and negative reviews are shown. The ratings shown next to the product are an average of all the reviews we have received for that particular product.
With the help of a third party, BazaarVoice all reviews are moderated so that they are relevant and follow our guidelines. A review which is not relevant, will not be published.
When writing a review, please consider the following guidelines:
- Be objective
- Focus on the product and your individual experience using it
- Provide insightful, helpful details about why you like or dislike the product and avoid vacuous statements
Your review may be excluded if it violates review guidelines or contains any of the following types of content:
- Inappropriate comments (aggressive, threatening, trolling, etc.) profanities discriminatory language or hate speech, or other language not suitable for the public.
- Irrelevant opinions that are not linked to our products.
- If content contains an actionable request about an order and the customer included contact information in their review.
- If content has a definitive price of the reviewed product.
- If content contains personally identifiable information.
- If content contains websites, hyperlinks, URLs, etc. that do not belong to our brand website.
- If content states the name of a store/retailer that does not match the store/retailer listed .
- If the language of the review is not written in an official language of the country.
- If a reviewer states or implies that they are under the age of 13.
- If it appears that a review has been copied/pasted from another source online.
We reserve the right not to post your review or to withdraw any posted review for other reasons.
